4.4 out of 5
4.4
30 reviews on Udemy

Customer Success | Profit from the Power of Your Customers

How to Become a Customer CEO Champion
Instructor:
Chuck Wall
471 students enrolled
English [Auto-generated]
The objective of this course is to help participants better understand why companies need to align themselves with the values of their customers. • Participants will be introduced to Chuck Wall’s Customer CEO Nine Powers. Much of the information presented is based upon Chuck’s primary research, conducted with over 100,000 consumers. Students will review case studies of major brands across a wide range of industries including Apple, TOMS, IKEA, Yellowtail Wine, and many others that are profiting from putting their customers first. • Upon course completion, participants will view customers in an entirely new light and begin to think differently about the implications of this for their own careers and the companies where they work.

Most companies still operate as if they control their customers. But, in today’s market, it’s really the other way around. In fact, there’s a new boss in town, named Customer CEO.

This course is based on Chuck Wall’s book, Customer CEO: How to Profit from the Power of Your Customers.  Customer CEO was selected by an international panel of judges as one of the top two marketing books published in 2013.

This course will help you confront a new market reality: that customers choose which companies to do business with entirely on their own terms. Contrary to popular opinion, Chuck shows you that the customer is not always right. But, they still hold the cards in today’s fragmented, highly competitive, social commerce marketplace. This reality effectively inverts the power, control, and direction of decision-making. To survive and prosper in this new landscape, leaders, managers, and employees must quickly adapt or face extinction.

This course offers much more than theory. Chuck’s primary research with over 100,000 consumers has revealed that every customer possesses nine powers. He lays out each power for you and explains how you can take advantage of it for your company.

The course features numerous case studies of companies that enjoy competitive advantage by understanding this new reality.

 

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don`t have an internet connection, some instructors also let their students download course lectures. That`s up to the instructor though, so make sure you get on their good side!
4.4
4.4 out of 5
30 Ratings

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Includes

3 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion